Help & Support

Last updated: 2026-05-23. Kaya is a personal expense tracker by Juan E. Venegas. Need a hand? Email juan.e.venegas@gmail.com — we usually reply within a day.

Kaya logs your spending without making you type every transaction. Tap with Apple Pay, forward a receipt email, snap a photo, or just ask in plain language. This page covers the common questions; if yours isn't here, email us.

Getting started

The ways to capture an expense

Asking questions and seeing reports

Ask Kaya things like "how much did I spend on groceries this month?" or "show my coffee spending since January." The History and Home tabs show your totals as net cashflow, and the Wealth tab tracks balances and net worth across your accounts.

Accounts & reconciliation

Add the accounts you actually use (a card, a bank account, cash) under Settings → Accounts. When your statement arrives, upload it and Kaya matches statement rows against the expenses you already logged, so your records line up with the bank's truth. Anything unmatched can be added or dismissed in a couple of taps.

Subscriptions & billing

What's free, and what does a subscription add?

Every feature is available on the free tier. The only limit is a monthly allowance of AI-heavy actions — receipt photos, statement parses, forwarded-email imports, and voice notes (combined). Manual entry, Apple Pay logging, queries, and reports are always unlimited.

How do I subscribe, change tiers, or cancel?

Open Settings → Subscription to subscribe or upgrade. Subscriptions are billed through your Apple ID and renew automatically until cancelled. To change or cancel, go to your iPhone's Settings → [your name] → Subscriptions, or App Store → your account → Subscriptions. Cancelling stops the next renewal; you keep paid features until the current period ends.

I already paid but Kaya shows me as free — how do I restore?

Open Settings → Subscription and tap Restore Purchases. This re-checks your Apple ID's active subscriptions and reinstates your tier. If it still doesn't appear, email us with the Apple ID email you purchased with.

Privacy & your data

Advanced integrations

Power users can also log expenses via a Telegram bot or the REST API, set up from Settings → Advanced. These are optional and aren't needed for everyday use on iPhone.

Troubleshooting

A forwarded email didn't create an expense

Make sure you forwarded it to your exact Kaya address (Settings → Integrations → Email) and that the message actually contains an amount. Promotional emails with no charge are skipped on purpose. Check Settings → Email events to see what happened to a specific message.

A receipt photo was read incorrectly

Tap the expense to edit any field — amount, merchant, date, category, or account. Your correction sticks; Kaya doesn't overwrite edited expenses.

The Apple Pay Shortcut isn't logging

Re-open the Shortcut from Settings → Integrations → Apple Pay and confirm it's allowed to run and signed in. iOS occasionally pauses automations after an update — toggling the automation off and on usually fixes it.

I forgot my password

Use "Forgot password" on the login screen. The reset link is valid for a short window; if it expires, just request another.

Contact us

Still stuck, found a bug, or have a feature idea? Email juan.e.venegas@gmail.com and include what you were doing and what happened. Screenshots help.